Tag: zappos

Sadness Spreads Across The Land; Customer Service To Blame

Sadness Spreads Across The Land; Customer Service To Blame

| March 16, 2011 | Reply

One bad experience can negate 10 positive ones. In other words: Screw them once, lose them forever. Treating people right is a full time job. We recently had a bathroom remodeled in our house. Nevermind the 14-year-old kitchen that was cheapo on the day it went in in ’96 and is a hot mess in [...]

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