Tag: customer service

The Age of The $100k-a-year Receptionist Has Arrived

The Age of The $100k-a-year Receptionist Has Arrived

| July 9, 2012 | Reply

What do you pay your receptionist or the person who answers the phones in your business? Don’t bother answering, I know.  She’s (not being sexist, but the first face who I see or speak to in 90% of the businesses I enter or call is a woman, so…I calls ‘em like I sees ‘em) the [...]

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Sadness Spreads Across The Land; Customer Service To Blame

Sadness Spreads Across The Land; Customer Service To Blame

| March 16, 2011 | Reply

One bad experience can negate 10 positive ones. In other words: Screw them once, lose them forever. Treating people right is a full time job. We recently had a bathroom remodeled in our house. Nevermind the 14-year-old kitchen that was cheapo on the day it went in in ’96 and is a hot mess in [...]

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